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Policies & Procedures

Terms & Conditions 

About us

Safarires is a South African based travel agency. 

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of its contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in its content.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of this sites content is forbidden in those places where the law does not allow this disclaimer to take full effect.

The Providers Rights

The providers reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
    2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
    3. The providers will use their reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

The providers are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

The providers may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our users, the providers may provide links to other websites or resources. You acknowledge and agree that the providers are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Service Availability

As a travel agency, the provider will only allow the user to make reservations for services or products where availability has been confirmed prior to the booking being made and payment being taken, unless otherwise stated.

The rendering of the reserved service will then only take place on the day and in the manner which the user reserved it for, and at the place of business of the service provider, unless otherwise stipulated. 

Cancellation & Refund Policy

When you click to make a purchase with the provider legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by the provider, are limited by the providers terms & conditions. You must not make any purchase with the provider unless you understand and agree to all our terms and conditions. Once payment is made for a purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact the provider before making any purchase for any service through this website.

The cancellation terms and conditions may differ for each purchase that you make with the provider. The provider will furnish you with a copy of the terms and conditions that relate to your purchase at the time that you make your purchase. 

Disclosure of outlet country at time of payment

First National Bank South Africa

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

The total order price will include the price of the purchase plus any applicable taxes and levies.  

The provider reserves the right to change pricing at any time without prior notice.

Payment Options 

Credit Card

The providers accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options. 

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. You will then have to load the provider as a beneficiary on your internet banking and use the unique reservation number in the reference line for your payment. Please email the proof of the EFT to the provider thereafter at info@safarires.com.

Banking Details:
Bank                            : First National Bank South Africa
Branch No.                 : 200 909
Account Name          : Safarires
Account No.               : 62709637162
Account Type            : Cheque


Direct Deposit

You may pay for your purchase through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email the proof of the deposit to the provider thereafter at info@safarires.com.

Banking Details:
Bank                            : First National Bank South Africa
Branch No.                 : 200 909
Account Name          : Safarires
Account No.               : 62709637162
Account Type            : Cheque


For more information about how to make a payment to the provider please contact the provider at info@safarires.com.

Security Policy

  1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit details.
  4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring

The provider has the right, but not the obligation, to monitor any activity and content associated with this website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

The provider reserves the right to change, modify, add to or remove from portions or the whole of these terms and conditions from time to time. Changes to these terms and conditions will become effective upon such changes being posted to this website. It is the User’s obligation to periodically check these terms and conditions at the website for changes or updates. The User’s continued use of this website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these terms and conditions, including such changes or updates.

Consent 

I understand that all the designs and trademarks are registered to Safarires and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Safarires for any civil action or any legal action deemed necessary against me.

Contact Details

Physical address: 89 Roodebloem Road, Woodstock, Cape Town, Western Cape, 7925, South Africa.  

Postal address: Postnet Suite # 1068, Private Bag X2, Century City, Cape Town, 7446, South Africa. 

Email address: info@safarires.com.